LIMO, Patrick; KIMWOLO, Andrew; MOHAMMED, Zurah. Does Relationship Quality Affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya . African Journal of Education,Science and Technology (AJEST), [S. l.], v. 6, n. 2, p. Pg 40–52, 2021. Disponível em: http://ajest.org/index.php/ajest/article/view/75. Acesso em: 24 may. 2026.